PRIVACY POLICY

Effective Date: 28/05/2025

ZAIKAI Apparel ("we", "our", or "us") is operated by Design Mania Ltd, registered in England & Wales under Company No. 03616535, with a registered office at 7 Oak Industrial Park, Chelmsford Road, Great Dunmow, Essex, CM6 1XN, UK.

This Privacy Policy outlines how we collect, use, store, and protect your personal data when you interact with our website (www.zaikai.co).

1. Data We Collect

Personal Information: Name, email, postal address, and phone number.
Account Data: Login details, order history, preferences.
Payment Information: Processed securely via Wix; we do not store credit card details.
Marketing Preferences: Email opt-ins for newsletters and promotions.
Technical Data: IP address, browser type, device info, interaction logs.

2. How We Collect Data

Directly from you (e.g. account registration, checkout, email subscriptions)
Automatically via cookies and pixels (Google Analytics, Meta Pixel, TikTok Pixel)
From third-party login providers (Google, Facebook)

3. Why We Process Your Data

To fulfill orders and provide customer service
To personalise user experience
To send marketing communications (if opted in)
To analyse site performance and user behaviour

4. Legal Bases for Processing

Contractual: To process and deliver your orders
Consent: For newsletters and tracking pixels
Legitimate Interest: To improve services and prevent fraud

5. Sharing Your Data

With Wix (website platform and checkout)
With analytics and marketing providers (Google, Meta, TikTok)
We do not sell your data to third parties

6. Data Retention We retain personal data only as long as necessary for the purpose collected or to comply with legal obligations.

7. Your Rights

Access your personal data
Request correction or deletion
Object to processing or withdraw consent
Lodge a complaint with the UK ICO (Information Commissioner’s Office)

8. Data Security Your data is stored securely with encryption and access controls. We use SSL and secure servers to protect your information.

9. Contact Us Email: info@zaikai.co